Industry Leader in Pharmaceutical Research
Collaborate and Share
User Experience Engineer
SharePoint
Pharmaceutical
10 Weeks
Project Goal
Support a digital workplace initiative at a large pharmaceutical client by creating a solution with SharePoint where an experience is delivered that anticipate a user’s needs using a platform that will make it easier and more effective for employees to access information at any time on any device. Create a world where there is one place to collaborate, one place to succeed, one place to work.
Technology & Skills
Sketch, InVision, PowerPoint, Excel, Teams, Design Thinking Workshops, SharePoint, Jira, User Interviews
Project Requirements
Develop a solid understanding of the client's business requirements, past assessments, existing architecture and future strategy. Conduct an assessment of the current intranet environment to produce the Strategic Roadmap to enhance collaboration and productivity for key business areas, such as: Commercial Operations, HR, Sales, Manufacturing, and R&D.
Design Thinking Workshops
Conducted 2 virtual workshops using Mural with an audience of 20 globally.​
Develop strategic road map and prioritized feature inventory.
Discussed current state issues, successes, visions for the future, and prioritized ideal content.
Created 3 concept posters for the desktop view of the potential solution.
Design & Deliverables Process
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Organized and Analyzed survey data collected
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Conducted 10 persona interviews via Skype with clients across various countries and time zones.
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Outlined four personas and key users, defining their user journeys, frustrations, and goals for each individual role.
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Facilitate 2 workshops around current state issues and a vision for the future
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The Outcome
Creating clickable prototypes in InVision, allowed stakeholders as well as the Technical Lead to fully understand and critique all functionality and the user's intended flow throughout the solution. The initial project started as a proof of concept to see what value SharePoint could provide the business. Ultimately the POC was sold and development began.
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Learnings & Challenges
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Design Thinking workshops were a very effective way to establish requirements, priorities, and alignment across the business when stakeholders are located globally.
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​Think ahead about how you want to organize interview materials. We had a lot of input between surveys and interviews and using Mural to organize those inputs in movable sticky notes was valuable to the needs of the project.
Testimonials
Erin rocks! I really appreciate her help with the project sale and setting us up for the next phase of building out this work.
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A.Holt (client)
I can choose the apps to suit my preferred work style, social integration allows me to constantly benefit from my colleagues, analytics help me identify new value opportunities for my customers (patients, referring physicians, etc)
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End User
What a great design solution! This has enabled me to see more patients by saving me time. It allows me to perform virtual consults and keep content and insights available to me everywhere on any device.
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End User
