One of the World's Premier Biopharmaceutical Companies
Modern Employee Experience
Workshop Facilitator & UX Design Lead
Microsoft Viva Connections
Pharmaceutical
8 weeks
Project Goal
Improve workplace experience through exploration and pilot of Viva Connections to over 100 employees within the BioPharma division. Looking for a mobile forward solution with curated content and deep insights providing direction for improvement to the business.
Technology & Skills
Sketch, Design Thinking Workshop Facilitation, User Research, Interviews, Figma, Microsoft Viva Connections
Project Requirements
Viva Connections lays the foundation for a better employee experience. Employees want to start their day in Teams with specific notifications and metrics from Viva Connections to orient their day and accomplish their most significant critical work first. The client wanted a mobile-forward solution with curated content, personalized analytics and insights, automatic translation for international communication, live events, updates and integrations with their most used applications.
Design Thinking Workshops
1-Day
Remote Session ​
Brainstormed
50+ ideas for dashboard
content and newsfeed
Identified 3 stakeholders
who would benefit from our solution
Prioritized top 10 solution ideas for dashboard cards
Design & Deliverables Process
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Conducted 4 remote interviews and additional information through a survey
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Gained understanding of the applications, links, and information of highest priority to display in the dashboard which would provide the most value to the business goal.
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Develop proof of concept within Viva Connections for the biopharma department that can easily scale to other areas of the business.
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The Outcome
Designed wireframes of Viva Connections Dashboard and Newsfeed utilizing a combination of out-of-the-box components and custom build items that could be accomplished within our short 6-week project timeframe. We provided the client with expandable ideas for the future for additional functionality when scaling the solution.
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Learnings & Challenges
Putting the right people in the right places sets you up for success. Overall this was a very successful project. It was short term and we had the right skills on our team to deliver to the client within the agreed-upon time period in part because we had the right people in the right places.
Testimonials
Erin was a strong voice for designs in meetings. She successfully advocated for additional interviews with critical users, then implemented those insights in the final wireframes. Without those interviews, we would have missed out on all of the nuance of each business group’s needs that the client was asking to see. Erin had great ambitious ideas that, while not feasible for a PoC, laid the groundwork for a possible product roadmap in future iterations.
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B.R Visual Design
Erin not only creates great designs but considers data and development as well which is a very rare and extremely valuable quality in a UX Person… this thoughtfulness across all areas effectively ensured the success of the project
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M.R, Tech Lead
I think as we move forward with it, Connections has tons of potential if we can connect more of our news sources with it to bring those sources into the app itself. I think the app is great and can definitely act as a "hub" for these communications. The dashboard is surfacing some very valuable content relevant to my job.
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End User
